Shipping & Return Policy

All sale items are final sale, no return/exchange/refund accepted.

shipping:

Order processing time

We ship Monday through Saturday(GMT).

The processing time shows in the description box of the product page because different items have characteristic differences, the preparation of goods and production time differs.

You will receive a confirmation e-mail with the tracking link once your order is shipped out.

Express shipping options and any other third-party fees are non-refundable.

About the shipping method, if you want other shipping methods, please tell us before placing your order.

Most orders will be received with 3-7 business days, such USA, & Canada.

Territories of the United States: For those who reside in a territory of the United States that we ship to, please allow anywhere between 5-7 business days for your order to reach your destination.

Track Your Order

You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.

Please allow 1-2 days for the tracking information to show.

In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

You can use the tracking number on the following tracking links to find the tracking status.

DHL: http://www.dhl.com/en/express/tracking.html

FedEx: https://www.fedex.com/en-cn/home.html

UPS: https://www.ups.com/WebTracking?loc=en_CN&requester=ST/

USPS: https://www.usps.com/

International Taxes And Duties

International customers are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Glamorous Rebel Hair & Beauty, and thus cannot be refunded.

Please note that DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in the shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly.

We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at customerservice@glamorousrebelhairco.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.

Delivered But Not Received

All of our shipments include Tracking Number with Delivery Confirmation.

If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please check around first(neighbors, family, leasing office, monitor, etc), if still can't find it, contact us and the couriers in order to investigate this issue.

We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Please keep tracking your package to make sure getting the package successfully.

- Glamorous Rebel